Rent conditions



  1. About CALAFAT
  2. How to make a reservation?
  3. Personal data
  4. The published price includes
  5. The price does not include
  6. Descriptions, photos and exposed services
  7. Deposit
  8. Accommodation
  9. Key collection and departure
  10. Cancellations and modifications by you
  11. Cancellations and modifications by the company
  12. Incidents and responsibilities
  13. Disclaimer
  14. Applicable law and jurisdiction

In this document the user will find all the necessary information about the electronic commerce services that we offer on our website We invite you to read them carefully and consult them whenever you want.



This website is owned by PROMOCIONES CALAFAT, S.A. (hereinafter CALAFAT). The identifying details of CALAFAT are:

  • C.I.F .: A28529394
  • Address: Passatge Ancora, s / n Commercial Area - Urb. Calafat, C.P. 43860 - L’Ametlla de Mar, Tarragona.
  • Tarragona Registered in the Mercantile Registry of Barcelona in volume 5,638, book 4938, section 2 of companies, folio 29, sheet number 65.277.
  • Email:
  • Telephone: +34 977 486 021

CALAFAT makes available to its users a web page that facilitates access to our tourist services, allowing online reservations to be made for accommodation on the Costa Dorada.




In high season, the minimum stay is 7 nights with arrival and departure on Saturday. In low season the system allows shorter stays. 

To confirm your request, you must pay an advance of 40% of the reservation amount. 

You will then receive by email the booking voucher, which will indicate the contact details of the Tourist Company for key collection. 

The remaining 60% will be paid directly to the Tourist Company on the day of entry and with the delivery of the keys. 

We reserve the right to cancel your request before issuing the reservation voucher and / or in the case of not receiving the advance payment or supporting document within 3 days

In this case, any amount already paid will be returned immediately.



Both parties agree to maintain total confidentiality with respect to the personal data of the opposite party to which they have had access in compliance with these Conditions, to supply them only to authorized persons and to observe the legal provisions contained in the applicable regulations. In particular, they agree not to use the personal data obtained from the other party for any purpose other than that contained in the object of the Conditions.

 The information regarding the treatment we carry out at CALAFAT, with the personal data that may be generated during this relationship, is found in the " Privacy Policy "section.




- Stay in the accommodation for the reservation period.

- VAT.

- According to the provisions of article, the leasing of buildings intended exclusively for housing is exempt from Value Added Tax (VAT); However, and in accordance with the administrative doctrine of the General Directorate of Taxes, the use of the building as a dwelling must be carried out necessarily and directly by the tenant, the final consumer for the purposes of the Value Added Tax, and not by third parties people. Specifically, when it is rented to legal entities (since they cannot be used directly for housing), or in the leases of housing that are used by the tenant for other uses, such as offices or professional offices or to sublet them to third parties, the The agreed price will be increased with the VAT rate, at the general tax rate, today 21%.

- Normal consumption of water, gas and electricity.

- Bedding (unless otherwise specified).

- Kitchen utensils, tableware and other necessary to inhabit the house.




Extras, such as cots, baby chair or additional services, which must be hired and paid on arrival. 

The deposit, which will be returned to you at the end of your stay if there is no damage, will be made by transfer, visa or cash.




We strive to provide you with quality information. The photos and descriptions entered by the Companies are reviewed periodically. However, there may be differences in the furniture or interiors exposed. In the case of apartments, they must be understood as referring to type apartments, being able to change the furniture, size and shape of the rooms, views and terraces, depending on the specific apartment assigned on arrival.

Also, certain services such as swimming pools, saunas, sports facilities, restaurants, etc. may be temporarily out of service due to the season or being under repair.

These changes will not entitle you to compensation or claim.



The Tourist Company may demand a security deposit upon delivery of the keys for possible damage to the accommodation. This deposit usually ranges between 150 and 300 euros, and will be returned to you in full after departure, as long as no damage has been caused.




The number of people per accommodation cannot exceed the capacity indicated therein, except in the case of babies (under two years of age). 

The tourist company can refuse to admit the entry of unauthorized persons, there being no claim for this reason. 

Likewise, animals are only allowed if it is expressly stated in the accommodation file. If this rule is violated, the Tourist Company may demand the eviction of the house without compensation for you. 

You agree to keep the accommodation clean, tidy and in the state in which it was delivered. You also agree to follow the instructions for use and maintenance indicated by the company and to respect the regulations on noise, garbage collection, water consumption, etc. 

Failure to comply with these rules empowers the company to demand the eviction of the house without compensation and the collection of compensation for the damage caused, which may be deducted from the deposit.




The keys will be collected at the address and date indicated on the booking voucher, between 4:00 p.m. and 7:00 p.m. on the day of entry. 

If you arrive outside these hours, on a holiday or Sunday, you should contact the Tourist Company to coordinate the delivery of the keys. In case of not doing so, you may not be able to occupy the accommodation on the day of arrival. 

The departure must be made before 10:00 am.




The right of withdrawal of users is excluded in any case, in accordance with the provisions of the General Law for the Defense of Consumers and Users for the provision of accommodation services for a specific date or period of execution for purposes other than the to serve the house.

Notwithstanding the foregoing, you may cancel or modify a reservation. If you wish to do so, you must notify us as soon as possible by email or telephone (indicated in the booking voucher). Cancellation may give rise to penalties, as compensation, which depend on each tourist company.

As a general rule, the following penalties apply: 

Free cancellation up to 15 days before arrival, except for the 25€ administration fee. 
In case of cancellation less than 15 days before arrival, CALAFAT HOLIDAYS will retain the total amount received as a reservation guarantee.





In the event that for unforeseen causes and not attributable to the Tourist Company, the accommodation could not be occupied, the company will notify you as soon as possible and will try to find an alternative, putting at your disposal other accommodation of equal or superior characteristics.

If the aforementioned option is not possible, or you do not accept the change, the reservation will be cancelled and the full amount paid will be immediately refunded. Subsequent claims or claims on your part will not be admissible in these cases. 

There will be no credits if you voluntarily desist from the services before your stay.




The accommodation management company is solely responsible for the accuracy of the data and descriptions that appear on this website, as well as the quality of the services provided.

You must report any incident in the accommodation directly to the Tourist Company within 48 hours from the day of entry. The company will try to solve the problem in the shortest possible time. 

If, despite everything, the problem is not resolved to your satisfaction, you must notify the tourist company by certified mail within a period not exceeding one week from the day of departure.




The Tourist Company will not be liable, with a merely illustrative and non-limiting character, for:


  1. a) Inferences, omissions, interruptions, computer viruses, breakdowns and / or disconnections in the operational operation of this electronic reservation system, motivated by causes beyond their control, that prevent or delay the provision of services or navigation through the System;


  1. b) The lack of availability, accuracy, currency, maintenance and effective operation of this website and / or its services or content.

In any case, in the face of any liability that may be incurred by the online reservation service, the compensation will never exceed 50% of the reservation.



In everything that is not provided for in these conditions, the Spanish legislation will apply, in any case, as well as the regional regulations. 

The parties, expressly renouncing the jurisdiction that may correspond by law, submit to the jurisdiction and competence of the Courts and Tribunals of the city of Tortosa for the resolution of any issue arising from the application and interpretation of this contract.


Date of last update: March 2020


Cancellation policy


Free cancellation up to 15 days before arrival, except for the 25€ administration fee. In case of cancellation less than 15 days before arrival, CALAFAT HOLIDAYS will retain the total amount received as a reservation guarantee.

In the case of having a problem derived from Covid 19 and not having the travel insurance contracted, please contact us

Advance payment:
To confirm your reservation, you must pay an advance of 40% of the reservation amount.

Privacity policy



  1. Who is responsible for data processing?
  2. What is the legitimacy for the treatment of the data?
  3. What information do we process?
  4. For what purpose do we process the data?
  5. To which recipients is the data communicated?
  6. What rights does the user have against the data that he provides?
  7. How do we protect the data of our users?
  8. Cookies
  9. Modifications
  10. Applicable law







Manage the sending of the information requested, as well as the correct provision of the requested services and the resolution of doubts and queries. Also, sending information about products and services and those of our Group (PROMOCIONES CALAFAT, S.A. -Real Estate Services, Restoration and Game Reserve- and CALAFAT, S.A. -Marina Port and Circuit-). The data will be kept as long as there is a relationship between the parties.


Consent of the interested party and execution of a contract.


CALAFAT will not transfer user data to third parties, except when legally required or in a contractual relationship, for which the corresponding confidentiality clauses will be established and prior authorization will be requested from the user.

If the user expressly authorizes the sending of commercial information, they may collaborate with the person in charge outside the EU, adhered to the ¨Privacy Shield¨.


Access, rectify and delete the data, as well as oppose the treatment and other rights that are explained in section 6.



  1. Who is responsible for data processing?

This is the relevant information of the Person Responsible for the Treatment of personal data that is processed and provided by users:



PROMOCIONES CALAFAT, S.A. (onwards, Calafat).


Passatge Ancora, s/n Zona Comercial - Urb. Calafat

C.P. 43860 - L’Ametlla de Mar



+34 977 486 021



  1. What is the legitimacy for the treatment of the data?


The legal basis for data processing is the execution of the form on the CALAFAT website ("Contact" section and "Reservations" section). These forms are made by the interested party and thereby give their full consent for the processing of their personal data.

 3.What information do we process?


The information that we receive from users, which will be treated with the utmost confidentiality, is collected as explained below.

  1. a) Information that users provide us directly: CALAFAT collects and stores certain information that the user enters on the CALAFAT website or that it provides in any other way.

Request for information and reservations

The information that the user provides us when he requires information on the CALAFAT website, that is, name and surname, telephone, address, ZIP code, city, country and email for the "Contact" form and, name and surname, email and telephone number for the "Reservations" form.


Quality of the data

The user must guarantee, both against CALAFAT and against third parties, the quality of the information and personal data provided through the CALAFAT website. This implies that all the personal data and information provided must be real, truthful, updated and belong to the user and not to third parties. In the event that they belong to third parties, we understand that it is through their consent and we request that said third party be invited to know our legal texts as soon as possible.

Modification of the data

The user must notify CALAFAT of any modification that may occur in the personal data provided, responding in any case to the veracity and accuracy of the data provided at all times.







  1. b) Information that users provide us indirectly:

Data derived from the use of the web

CALAFAT collects the data derived from the use of the Web by the user each time the user interacts with the Web.

Data derived from "cookies"

CALAFAT uses cookies to facilitate user navigation and collects usage information through cookies from third-party sites. If you want additional information on this matter, you can read our cookie policy (LINK).


  1. For what purpose do we process the data?



Provision of services

For those services or information that the user requests through the Contact form and the Reservations form on the CALAFAT website.


Promotional messages with cancellation option.

With the consent of the user, CALAFAT may use the personal data we obtain to send commercial e-mails related to our products and the services we provide. In any case, the sending of new commercial emails can be avoided by requesting it at the email address or through the link that appears in the body of each one of the emails that we send and, consequently, CALAFAT will immediately cease to send said information.

Operational communication of the service.

We can use the personal data that the user provides us to make communications via email about the operation of the service.

Transmission of data to third parties (exceptions)

·         In case it is strictly necessary for the requested services, in the event that CALAFAT collaborates with third parties.

·         When CALAFAT has express and unequivocal authorization from the user.

·         When requested by the competent authority in the exercise of its functions (to investigate, prevent or take actions related to illegal actions).

·         If required by regulations.


The service performed by CALAFAT is carried out from Spain.


For how long will we keep the data?

CALAFAT will retain the user's personal data for the time necessary to: fulfil any of the objectives mentioned in this Privacy Policy, comply with current legislation, regulatory requirements and relevant orders of competent courts, or, in any case, while we send you information and the interested party does not request its deletion or opposition.


  1. To which recipients is the data communicated?


As indicated in the previous section, the personal data that CALAFAT collects will be exclusively used to achieve the object defined on the CALAFAT website. In order to achieve this objective and the correct provision of the CALAFAT service, it may share certain personal data of users:

-  Upon legal requirement, CALAFAT may share information with executive authorities and / or third parties regarding requests for information related to criminal investigations and alleged illegal activities.

-  With the consent of the user: apart from what is established above, the user will be informed in the event that any information about the same is made known to the commercial partners of the web, or with third parties, different from the purposes set out on the CALAFAT website (for example: for commercial purposes), so that you have the opportunity to decide not to share your information. No of the above data communications will include selling, renting, sharing or otherwise disclosing personal information of clients for commercial purposes contrary to the commitments made in this Privacy Policy.

- We also inform you that some companies subcontracted by CALAFAT may have access to your personal data and personal information, always under the exclusive control of CALAFAT, with the sole purpose of providing a necessary service for sending information by mail to them ( eg Mailchimp - Mailings sending platform Secure platform, adhered to the Privacy Shield.


  1. What rights does the user have against the data that he provides?


The user may exercise before CALAFAT the following rights:

- Right to request access to personal data related to the interested party.

- Right to request its rectification (inaccurate data) or deletion (when the data is no longer necessary for the purposes that were collected).

- Right to request the limitation of their treatment, in which case we will only keep them for the exercise or defense of claims.

- Right to oppose the treatment. CALAFAT will stop processing the data, except for compelling legitimate reasons, or the exercise or defense of possible claims.

The exercise of the aforementioned rights is very personal, so it will be necessary for the user to prove their identity.

To exercise the aforementioned rights provided for in the legislation, the user can contact CALAFAT through the email or by writing to the address stated in section 1 of this Policy. The communication will contain the following data and documents:

- Name and surname of the interested party, attaching a photocopy of the DNI or other valid document that identifies him and, where appropriate, of the person representing him; The use of electronic signature will exempt from the presentation of these documents.

- Indication of the interested party's address and request in which the request is specified (the right to be exercised).


The user will also have the right to file a claim with the corresponding Spanish Data Protection Agency / Control Authority (, when deemed appropriate.



  1. How do we protect the data of our users? 


CALAFAT informs the user that it has adopted the necessary technical and organizational measures required by current Data Protection regulations to guarantee the security of your data, in order to avoid unauthorized alteration, loss, access or treatment of the data. themselves.

As mentioned, the personal data provided by users through the CALAFAT website will not be transferred to other entities or companies to be used for their own purposes. However, some companies subcontracted by CALAFAT may have access to personal data and personal information, always under the exclusive control of CALAFAT, for the sole purpose of providing a service necessary for the proper functioning of the CALAFAT website.

  1. Cookies


CALAFAT informs you that you have cookies installed on your systems. Cookies are small text files that the browser stores inside your computer's hard drive. By accessing the CALAFAT website, the server will be able to recognize the cookie and provide information about your last visit, improving or facilitating the browsing experience. You can find more information about this in our Cookies Policy (LINK TO THE SAME).

Most browsers allow the use of cookies automatically, but you can configure your browser to be warned on the screen of your computer about the reception of cookies and, thus, prevent their installation on your hard drive.


  1. Modifications


CALAFAT reserves the right to modify this Privacy Policy in accordance with the applicable legislation at all times. Therefore, it is recommended that the user periodically review this Privacy Policy in order to be informed of the treatment and protection of personal data, as well as their rights.


  1. Applicable law

This Policy will be governed and interpreted in accordance with Spanish legislation, as well as the resolution of any controversy or divergence related to this website. The use of the services of this website implies the express acceptance of the Spanish jurisdiction.


Date of last update: March 2020

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