The scheduled timings for collecting the keys at our office is from 16:00 p.m. to 19:00 p.m.. if your estimated time of arrival is outside the ours indicate on this side, ask for the late arrival scheduled, always upon confirmation from Promociones Calafat S.A.
The scheduled departure time is from 9:00 a.m. to 10:00 a.m. of last day booked.
For us, you are the most important. During your stay our customer service team will be at your disposal to make it more pleasant and to solve any incident that could arise.
For that, you can:
Go to our offices in Urb. Calafat, Passatge Ancora S/N, Comercial Zone
Send an email to info @ calafat.net
Call to the numbers (+34 977 486 021) or (+34 690 838 418)
At the arrival in our office, you have to leave a bond. The amount of this and the way of paying varies depending on the accommodation and the time of departure.
Bond for apartments: 150 €
Bond for houses: 300 €
Some lodgings have higher bonds (specified on the file card of each accommodation)
In case of paying the bond by credit card a pre-authorization will be formalised, blocking the amount in your account without reaching the charge.
It is necessary to pay the bond by credit card in the following cases:
Departure on Sunday or holiday
Accommodations located in Urb. Sant Jord d’Alfama
Departures before 9:00 a.m.
If the bond was paid by cash, this will be returned entirely on departure, once the check-out is complete by Promociones Calafat, S.A., as long as no damages have been caused in the accommodation and this remains in the same conditions like it was on the arrival when delivered.
If the bond was paid by credit card, this will be unblocked once the check-out is complete by Promociones Calafat, S.A., as long as no damages have been caused in the accommodation and this remains in the same conditions like it was on the arrival when delivered.