When booking on this website, you and those accompanying you expressly accept these contracting terms with no reservations. Promociones Calafat, S.A., is solely responsible for the products and/or tourist services contracted, and it must resolve any incidences through the offices it has at the holiday resort.
• HOW TO BOOK
In the high season, the minimum stay is 7 nights with arrival and departure on a Saturday. In the low season, the system allows shorter stays. In order to confirm your request, you must make an advance payment of 40% of the amount of the reservation. You will then receive the reservation voucher by email, and this will state the contact data of the Tourist Company so that the keys can be collected. The remaining 60% will be paid directly to the Tourist Company on the day of arrival together with the handover of the keys. We reserve the right to cancel your request before issuing the reservation voucher and/or, in the event that the advance payment or a receipt of such payment is not received within 3 days. In this case, any amount already paid will be returned to you immediately.
• THE PUBLISHED PRICE INCLUDES
Stay in accommodation for the period reserved, VAT and other applicable taxes. The normal consumption of water, gas and electricity. Bed linen (unless otherwise specified) Kitchen utensils, crockery and other utensils required to live in the house.
• THE PRICE DOES NOT INCLUDE
Extras, such as cradles, baby chairs or additional services, which must be contracted and paid for on arrival. The deposit which will be returned to you at the end of your stay if there is no damage and payment will be made by transfer, visa or in cash.
• DESCRIPTIONS, PHOTOS AND SERVICES SHOWN
We endeavour to offer you quality information. The photos and descriptions provided by Companies are periodically reviewed. However, there may be differences as regards the furniture or the interiors shown. In the case of apartments, these must be understood as standard apartments, and the furniture, size and shape of the bedrooms, the views and terraces may change depending on the specific apartment assigned on arrival. Furthermore, certain services such as swimming pools, saunas, sports installations, restaurants etc. may be temporarily unavailable due to the season or due to being under repair. These changes will not give you the right to compensation or to a claim.
The Tourist Company can request you provide a guarantee deposit for possible damage to the accommodation. This deposit usually ranges between €150 and €300, and will be returned fully to you on condition that there has been no damage.
• YOUR ACCOMMODATION
The number of persons in accommodation cannot exceed the accommodation capacity stated except in the case of babies (under two years old).
The Tourist Company can refuse to admit the entry of unauthorised persons and there can be no claims in such cases.
Moreover, animals are only admitted if this is expressly stated on the accommodation card. If this rule is broken, the Tourist Company can request eviction from the hose with no compensation for you.
You are committed to keeping the accommodation clean, tidy and in the state it was in when you arrived.
You also undertake to follow the instructions of use and maintenance stated by the Company and to respect the regulations as regards noise, refuse collection, water consumption, etc.
Failure to comply with the rules empowers the Company to request the eviction of the house with no compensation and the collection of compensation for damages caused, which may be deducted from the deposit.
• COLLECTION OF KEYS AND DEPARTURE
The keys will be collected at the address and on the date stated in the reservation voucher, between 4 p.m. and 7 p.m. on the day of arrival. In the event of arrival outside these times, on a holyday or a Sunday, you must contact the Tourist Company in order to arrange the handover of the keys. If this is not done, it is possible that you may not have accommodation on the day that you arrive. Departure must take place before 10 a.m.
• CANCELLATIONS AND MODIFICATIONS MADE BY YOU
The annulment of the reservation must be communicated to the email or postal address stated in the reservation voucher as soon as possible. Cancellation may give rise to compensation, which depends on each tourist company. As a general rule, the following penalisations are applied:
• CANCELLATIONS AND MODIFICATIONS BY THE COMPANY
In the event that, due to unforeseen reasons not attributable to the Tourist Company, the accommodation cannot be occupied, the Company will notify you as soon as possible and will endeavour to find an alternative, placing other or similar or superior accommodation at your disposal. If this option is not possible, or you do not accept the change, the reservation will be cancelled and you will be immediately paid back the totality of the amounts paid. In these cases, subsequent lawsuits or claims by you will not be admitted. No payment will be made if you voluntarily desist from the services before your stay is completed.
• INCIDENCES Y RESPONSIBILITIES
The company managing the accommodation is solely responsible for the exactness of the data and the descriptions which appear on this website, as well as for the quality of the services provided. It must directly notify the Tourist Company of any incidence regarding the accommodation within 48 hours of the date of arrival. The Company will endeavour to resolve the problem as soon as possible.
• EXONERATION OF RESPONSIBILITY
The Tourist Company, the website, and ITS will not be responsible for the following, provided as a description and not limited to these:
a)Inferences, omissions, interruptions, computer viruses, breakdowns and/or disconnections in the operations of this electronic reservation system due to reasons beyond its control, which prevent or delay the provision of the services or browsing the system;
b)Lack of availability, precision, topicality, maintenance and effective functioning of this website and/or its services or content.
In any case, as regards any liability incurred by the online reservation service of the Tourist Company, the website or the ITS, compensation will not exceed 50% of the reservation.
• DATA PROTECTION
The personal data provided by you will be incorporated to files owned by the Tourist Company with which you contract the accommodation. The finality of the collection and processing of this data is the administrative management of the service requested, the maintenance of the commercial relationships established, as well as providing information on new services and offers.
In compliance with the legislation in force, the Tourist Company guarantees that it has adopted the measures and techniques required to maintain the safety level required as regards the nature of the personal data processed. In addition, the Company informs you that you may exercise your rights to access, rectify, cancel and oppose your personal data, by sending written notification, with your ID Card Number to the address stated in the reservation voucher. The Tourist Company will not assign or communicate the data stored in its files to third party entities, except in those cases in which such notification has been legally foreseen or is necessary for the provision of the touristic service requested. Specifically, the data will be processed by ITS in order to process and offer the correct technical support for the request for reservation. In the event that the ITS submits client information to processing or storage in any way, it undertakes to adopt the basic level security measures, or those of the corresponding level. In addition, it will not apply or use the data with purposes other than those stipulated , nor will it assign the data to third parties gt.
• LEGISLATION AND JURISDICTION APPLICABLE
As regards all that is not stipulated in these conditions, in all cases, Spanish and Autonomous Community legislation will apply.
The parties expressly renounce the jurisdiction which the Law might correspond to them and submit to the jurisdiction and competence of the Courts and Tribunals of the City of Tortosa in order to resolve any questions deriving from the application and interpretation of this contract.